🔄 Return & Refund Policy – Junaid Trading Inc

    At Junaid Trading Inc, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines your rights and our procedures in accordance with Canadian consumer protection laws.

    Return Eligibility (30-Day Policy)

    We accept returns within 30 days of the delivery date.

    To be eligible for a return:

    • The item must be unused, unopened, and in its original packaging
    • The product must be in the same condition as received
    • Proof of purchase (order confirmation or receipt) is required

    ⚠️ For hygiene and safety reasons, opened or used pet treat products may not be eligible for return, unless defective or damaged.

    How to Request a Return

    To initiate a return, please contact us with your order details:

    📧 support@junaidtradinginc.com
    📞 +1 639-524-2796

    Once your request is approved:

    • You will receive return instructions
    • Items must be returned to our business address

    Return Address:
    Junaid Trading Inc
    3315 Fieldgate Drive, Unit 702
    Mississauga, ON L4X 2J3, Canada

    Refunds (Processed Within 7 Days)

    Once we receive and inspect your returned item:

    • Approved refunds will be processed within 7 business days
    • Refunds will be issued to the original payment method
    • You will be notified via email once your refund is completed

    Please note that processing times may vary depending on your payment provider.

    Return Shipping Costs

    • Customers are responsible for return shipping costs unless:
      • The item is defective, damaged, or incorrect

    In such cases, we will provide a suitable resolution, including replacement or full refund.

    Non-Returnable Items

    The following items are generally not eligible for return:

    • Opened or used pet treats
    • Perishable goods (unless defective)
    • Items returned after 30 days

    Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item:

    • Contact us within 48 hours of delivery
    • Provide photos and order details

    We will review your case and offer:

    • Replacement
    • Refund
    • Store credit (if applicable)

    Cancellations

    Orders can only be cancelled before they are shipped.
    Once shipped, the order must go through the return process.

    📞 Contact Information

    Junaid Trading Inc
    📍 3315 Fieldgate Drive, Unit 702
    Mississauga, ON L4X 2J3, Canada

    📞 +1 639-524-2796
    📧 support@junaidtradinginc.com