Frequently Asked Questions (FAQs)

    Junaid Trading Inc

    About Our Products

    1. What type of products do you sell?

    We specialize in natural pet treats, including air-dried and protein-rich snacks such as beef, chicken, fish, and pork-based chews. All products are intended for pet consumption only.

    2. Are your products safe for dogs?

    Yes, our products are carefully selected and processed to ensure quality and safety. However, we recommend supervising your pet while chewing and ensuring fresh drinking water is always available.

    3. Do your products contain artificial additives or preservatives?

    No, we prioritize natural ingredients and avoid unnecessary artificial additives or preservatives whenever possible.

    4. Are these treats suitable for all dog sizes?

    Most of our products are suitable for dogs of various sizes. However, please choose treats appropriate for your dog’s size, age, and chewing habits.

    5. Can puppies consume these treats?

    Some treats may not be suitable for puppies under 3 months old. Please check product descriptions before feeding.

    Shipping & Delivery

    6. How long does shipping take?

    • Processing Time: 1–2 business days
    • Delivery Time: 4–5 business days (within Canada)

    7. What are your shipping charges?

    • Orders under $50 CAD: $4.99 CAD shipping
    • Orders $50 CAD and above: Free shipping

    8. Do you ship outside Canada?

    Currently, we only ship within Canada.

    9. How can I track my order?

    Once your order is shipped, you will receive a tracking number via email (if applicable).

    Returns & Refunds

    10. What is your return policy?

    We accept returns within 30 days of delivery, provided the product is unused and in its original packaging.

    11. When will I receive my refund?

    Refunds are processed within 7 business days after the returned item is received and approved.

    12. Who pays for return shipping?

    Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

    Payments & Orders

    13. What payment methods do you accept?

    We accept secure online payments through trusted payment providers (e.g., credit/debit cards and other supported methods at checkout).

    14. Can I cancel my order?

    Yes, orders can be cancelled before they are shipped. Once shipped, the order must go through the return process.

    Privacy & Security

    15. Is my personal information?

    Yes, we use secure systems and follow Canadian privacy laws (PIPEDA) and GDPR principles to protect your data.

    📞 Contact & Support

    16. How can I contact you?

    Junaid Trading Inc
    📍 3315 Fieldgate Drive, Unit 702
    Mississauga, ON L4X 2J3, Canada

    📞 +1 639-524-2796
    📧 support@junaidtradinginc.com